Customer care
Vulnerable Persons Policy
How Domestix supports customers who may want help before making a financial decision.
Support before a decision
Domestix aims to ensure that a customer who is a vulnerable person has adequate advice from a carer, friend or family member before making a financial decision.
If you would like a friend or relative to be present during a service call, please tell the engineer or call the office on 0333 880 4666 before the visit.
Support during a visit
At any point during a call, you may contact a friend or relative for assistance or advice. You may also ask the engineer to speak to a friend or relative on your behalf.
Please review any cancellation rights and confirm that you are happy to proceed before work begins.
Equal service
Domestix does not discriminate because of age or disability. All customers are offered the same standard of service.
Questions about this policy? Contact Domestix.